Shipping Policy

Orders may be placed online on website of Superb7 at: www.superb7wellness.com or picked up from Superb7 office and / or from any of its franchisee outlet Details are given below:

PICKUP FROM SUPERB7 OFFICE OR FRANCHISEE OUTLET:
Pickup orders can be placed at any of the outlet. Payment options for Pickup Orders can be Cash, Demand Draft, Credit Card and Debit Card, Wallet or UPI

Pickup hours for all Outlets are:

Please refer to website: www.superb7wellness.com or for any latest updates and future information.

Home Delivery orders can be placed for providing easy access & convenience on website: www.superb7wellness.com or by placing the order at office/ franchisee office.

Payment mode options for these orders can be:

The Shipping/Courier charges for home delivery are born by the consumer/Direct Seller which varies from distance to distance and weight to weight. Shipping/Courier charges for your order will be calculated at the time of order or dispatch as per your query/reasonable desired location.

The shipments are in perfect condition when the carrier takes possession of the same. By signing "received" on the delivery note, the recipient(s) acknowledges that the order was received in satisfactory condition. Do not sign in the event of damages or product shortages. Hidden damages discovered after the carrier has left and all other discrepancies must be notified within twenty-four (24) hours of receipt of shipment. Failure to notify Superb7 for any shipping discrepancy or damage within twenty-four (24) hours of receipt of the shipment will cancel Direct Seller(s) right to request a correction and shall be considered deemed acceptance of the products.

Orders placed are typically shipped the very next business day. Orders placed on Saturday will be shipped on the following Monday. Delivery time will vary according to the location of Customer/ Direct Seller(s). The average time for delivery is between 2 - 7 days. Delivery of products may not happen on Sundays or on major holidays as per the policy of the delivery partner.

There are various delivery models for delivery of purchased Product to the Customers/ Direct Seller, as decided by Superb7. The risk of any damage, loss or deterioration of the Products during the course or delivery or during transit shall be on Superb7 Wellness Private Limited and not on the Customer/ Direct Seller. Superb7 represents and warrants that the products being delivered are not faulty and are exactly those products which are listed and advertised on the website and purchased by the Customer/Direct Seller and meet all descriptions and specifications as provided on its Website: www.superb7wellness.com.

Customer/ Direct Seller shipping address; pin code is verified with the database of Website before they proceed to pay for their purchase. In the event order is not serviceable by logistic service providers or the delivery address is not located in an area that is covered under the order confirmation form, Customer/ Direct Seller may provide an alternate shipping address on which the Product can be delivered by the logistics service provider.

Please note that there is no guaranteed dispatch time and any information about the dispatch should not be relied upon as such. Therefore, time is not the essence of the bi-partite contract between the Customer/ Direct Seller and Superb7 for purchase and sale of product on or through the Website: www.superb7wellness.com or However, the product shall not be delivered to the Customer/ Direct Seller unless he / she make the full and final payment for the buying Products.

Customer/ Direct Seller shall be bound to take delivery of the Products purchased by him / her that are said to be in a deliverable state. Where Customer/ Direct Seller neglects or refuses to accept the delivery of the Products ordered by him / her. He/she will be liable to Superb7 for such non-acceptance. Superb7 at its own discretion may call up the Customer/ Direct Seller to evaluate the reason of non-acceptance of the product. The decision of Superb7 would be final and binding on whether to redeliver or process refund as per the refund policy.

The title in the products and other rights and interest in the products shall directly pass on to the Customer/ Direct Seller from Superb7 upon delivery of such Product and upon full payment of price of the Product. Upon delivery, the Customer/ Direct Seller are deemed to have accepted the Products. The risk of loss shall pass on to the Customer/ Direct Seller upon delivery of Product.

Before accepting delivery of any Product, the Customer/ Direct Seller shall reasonably ensure that the Product's packaging is not damaged or tampered.

Any dispute(s) between Customer/ Direct Seller or its nominee(s) and Superb7, arising from this Policy, shall be entertained as per the grievance mechanism policy of Superb7 same has been provided on the website www.superb7wellness.com. And if Consumer/ Direct Seller still not satisfied, Superb7 shall referred to the sole arbitrator (appointed by Superb7) and same shall be adjudicated by such Arbitrator as per provisions of Arbitration Conciliation Act, 1996. However, all proceedings shall come within the jurisdiction of District Courts in Balghat, (Madhya Pradesh) only and such arbitration proceedings shall be held in district courts of Balghat, (Madhya Pradesh) only. The final decision of the Arbitrator would be binding upon both the parties. Any breach of this covenant by the Customer/ Direct Seller will make him liable for damages and legal costs to the Superb7.